Little League® Store Customer Service

Unconditional Satisfaction Guarantee

At Little League® the customer experience is our top priority. We spend a lot of time listening to all of our customers to ensure we provide the best possible shopping experience every step of the way. If something isn't right, or if you have a suggestion for how we could do something better, we want to know.

Building relationships with customers is important to us - we don't just want to be another site you visit, but an organization to which you feel connected to all the time.

Our goal is that you will always be 100% satisfied with your purchase from us every time. If for any reason you are not, we will correct the situation in question immediately.

You can shop with confidence at the Official Online Little League Store. We've built a great reputation for providing premium service and reliability, as well as everyday value and a wide variety of Little League® Merchandise

Payment Options

Payment Methods Accepted via Online Store

  • American Express
  • Discover
  • MasterCard
  • VISA
  • PayPal
  • Credit and debit cards featuring the provider(s) listed below
  • e-Check

We Do Not Accept

  • CODs
  • Layaway Plans
  • Money Orders

Payment Methods Accepted via Phone

  • VISA
  • MasterCard

Important Information about Payment

For security purposes, we require that the Billing Information provided match that of the cardholder.  Failure to provide this information may cause your order to be delayed or canceled.  Please note the charge on your statement will appear from LittleLeagueStore.net.

 

Shipping Information
What kind of packaging do you use? 
The type of packaging varies based on the item. We assure you that we always take the most careful approach to make sure your items arrive undamaged when shipped from UPS.
Can I ship to multiple locations? 
If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order.  However, you can place an individual order and have it sent to anybody, anywhere.

 

  • All phone orders placed before 4 P.M. EST ST. will be shipped the following day, and orders placed after this time will ship the day after next.
  • All online orders will ship the following day during the business week, any orders that are placed on-line during the weekend will be shipped the upcoming Monday.
Shipping Time/Expedited Shipping
Please note that it may take 3-5 business days for orders to be packed and shipped.  A shipment number will be emailed to you in 1-5 business days so that you can track the status of your merchandise.
Expedited shipping options are available at checkout.  Expedited shipping is not guaranteed.

HOURS OF OPERATION: MONDAY THROUGH FRIDAY 9 A.M. TO 5 P.M. EST 

 

**Orders containing special merchandise such as banners will be shipped directly from banner printer. If a banner order has other items on the purchase those items will immediately be shipped unless noted differently in the comments section, and the banner will follow in shipment once completed by the vendor with a 2-3 week turnaround time.

Through our online store we only offer Standard UPS Ground, 2nd Day, Next Day and UPS Worldwide Saver.  Foreign addresses and APO’s will be shipped USPS. 

*Orders are approved once payment has been received and all shipping and billing information has been verified.

 

Shipping Method

At Little League® we use these carriers to transport orders:

 

  • USPS is available over the phone for orders less than $12.00 only.  Cost of this Flat Rate shipping is $5.99
    • Tracking information is now available for orders sent via USPS 2nd Day Priority. 
  • UPS Ground is a USA ONLY shipping option.
    • All shipping cost are determined from the weight of the package, these costs are directly generated from UPS and are not controlled by Little League®
  • UPS Worldwide Saver is the option for most worldwide destinations. Foreign addresses and APO’s will be shipped USPS.

 

  • INTERNATIONAL SHIPPING POLICY The information below pertains only to orders shipped to addresses outside the United States. Our shipping policy and pricing are subject to limitations imposed by the carrier or delivery service.
    • The recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
    • Please call in using our toll-free number if you experience problems for your particular destination. Shipping charges will be added if they were not calculated during checkout.

 

Order Status

Visit the UPS order tracking page to check your order status.  USPS 2 Day Priority also has tracking available.  A tracking confirmation number should generate at the end of the day once the order ships and notification of this track is sent to you via email.

Delivery

If something is missing or damaged on your order or you did not receive your order at all, call us as soon as possible toll-free at 1-800-874-2852

*All of our items are shipped via UPS, UPS Worldwide Saver or United States Postal Service (USPS)

*Please send a photograph to orders@littleleague.org of all damaged items in order for us to improve quality assurance.

 

Refunds, Returns, Exchanges or Cancellations

Contact us if you have concerns about returns or exchanges on your order received from the Little League® Store.  It is helpful to have your order confirmation number readily available.  Most orders are shipped within 24 hours, therefore, if you have a cancellation, please contact us as directed below at your earliest convenience the day that the order is placed. Returns and exchanges may be done within 30 days with receipt for merchandise in original condition with original tags.  Please ship to "Order Department" to the address below via a trackable method. 

 

Damaged or Defective Products

Contact us if there is any damage to your package, or items in your order that you received from the Little League® Store.

 

E-Mails About Your Order

Below are the emails you should receive about your order once it has been accepted through the Little League® Store:

  • Confirmation of Order - Automatically generated when we get your order. It contains your order number, receipt and other information such as bill to and ship to.
  • Tracking confirmation - Automatically generated via email at end of day order is shipped
  • Problem with Order Notice
    You may receive this important email for the following reasons:
    • User comment in regards to updated shipping, or other questions
    • Address verification
    • Backordered/Out of Stock Item
    • General problem with order

If you receive a problem with order notice, please contact the representative back through e-mail or call our office toll-free at 1-800-874-2852 as soon as possible.

 

Hours of Operation

The Little League® Stadium Gift Shop and World of Little League® Peter J. McGovern and Official Store are open year round.

  • Little League® Stadium Gift Shop Hours: 9 A.M. EST. to 5 P.M. EST. Monday through Friday
  • World of Little League® Peter J. McGovern and Official Store Hours: 9 A.M. EST. to 5 P.M. Open Daily
  • All phone orders placed before 4 P.M. EST ST. will be shipped the following day, and orders placed after this time will ship the day after next.
  • All online orders will ship the following day during the business week, any orders that are placed on-line during the weekend will be shipped the upcoming Monday.

 

Contact Information

Have a question about a new or existing order, our policies, or a comment for our Little League®
Customer Experience Professionals?

Reach us by e-mail:  orders@littleleague.org
or
Reach us by phone:  1-800-874-2852 (Monday - Friday 9:00 a.m. – 4:45 p.m. EST).

Little League® International Baseball and Softball 

Attn: Merchandising Department
539 US Route 15 Highway 
P.O. Box #3485 
Williamsport, PA 17701-0485


PHONE: 570.326.1921 
FAX: 570.326.1318

www.littleleaguestore.net

www.littleleague.org

 

Having problems with our online store?

Email orders@littleleague.org, please be very clear about the problem you are having with the site. 

**Note - This email address is ONLY for specific problems with the web store. Contact the toll free number for immediate assistance during business hours.