Frequently Asked Questions (FAQ's)
Frequently Asked Questions (FAQ's)
- Where is my order?
You may track your order here at any time by simply entering the tracking number that should be provided to you via e-mail once your order has shipped. If you do not receive a tracking number you can contact us and we will be able to provide it for you. Unfortunately, tracking information is not available at this time for some international orders and orders shipped via United States Postal Service. Please allow 7-21 business days for delivery of international orders via UPS and 7-10 business days for USPS orders shipping to Alaska or Hawaii. If there are any questions or concerns about your order you can contact us toll-free at 1-800-874-2852.
- What is your international shipping policy?
We value all of our customers around the world and work hard to provide the best shopping experience every step of the way. The recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
Please call in using our toll-free number if you experience problems for your particular destination. Shipping charges will be added if they were not calculated during checkout. 1-800-874-2852.
Average Transit time is around 7-21 business days. All prices on our site are in U.S. dollars (USD).
- How do I return/exchange an item and how long will the process take?
*30 DAY RETURN POLICY FROM DAY PACKAGE WAS RECEIVED
If returning merchandise with no exchange, please allow 3-5 business days from the time item is received and return is processed for the refund to be reflected on your statement from the form of payment used at checkout. When shipping merchandise back to us, it is recommended to insure it with whichever mail carrier you choose and have it traceable because it can take up to four weeks for us to receive and process your return. Please return to the address listed below.
Little League® International
Attn: Merchandising Department
539 U.S. Route 15 HWY
P.O. Box 3485
Williamsport, PA 17701
Items may be returned in good condition within 30 days and we will credit your account. Please be aware you may be required to provide your credit card information again to our offices directly, as we do not have access to that sensitive information from our secure site. Please note if you are exchanging merchandise, it will be faster to place a new order and ship your merchandise back to us as a return. If you have received damaged items, please contact us immediately so we can ship your new merchandise. Please be prepared to send a photo copy via email to show damage. Your complete satisfaction is our goal. We regret that shipping and delivery fees are not refundable. If the error is our mistake, we will attempt to resolve the problem at no cost to you. Apparel and Accessories must not have any signs of wear and must have all tickets and labels attached. If you have any questions on returns, please Call us Toll-Free at 1-800-874-2852.
- Can you help me find an item or size on the site?
If an item or size is not available on our site, then it is not currently in stock. All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will not be available for purchase. If an item is on backorder the item may be orderable, but will be shipped when it is received back in stock. Please be aware that our site syncs daily with our inventory stock available. In store purchases may also deplete supply, therefore, items shown online in any given size may not be available by the time your order arrives for processing. Unfortunately, we do not have timeframes for when or if an item will become available again. Our website is updated daily and new inventory is added frequently. Please click here to continue shopping. If this did not answer your question, Please Call us Toll-Free at 1-800-874-2852.
- Can you mail me a catalog?
Thank you for your interest in our products. We do offer a Little League® Essentials Catalog; which is also available online here. If you would like one of these catalogs you can call us at our toll-free phone number. We have many unique items and our product line is continuously changing; therefore, please visit our website http://www.littleleaguestore.net often for the newest products and additions to the Little League® line of merchandise.
- Why won’t the online store accept my form of payment?
First, you will need to make sure that you are using one of our payment methods available. We accept all major credit cards through our online store as well as having the option of using a PayPal account. If our online store will not accept your payment after using one of our methods, you should make sure that you have filled out the billing information correctly. The billing information should match the information that is registered to the card that you are using. Another option that we have to simplify checkout would be paying using a PayPal account, this makes purchasing items fast when it comes to checking out, there is no extra charge or fees when signing up for a PayPal account. If you are still experiencing problems you can call our Toll-Free number 1-800-874-2852.
- I have a “Promo Code”, how do I use it?
From Little League® there will be times when we send out newsletters and emails containing promo codes as well posting promo codes on Facebook, Twitter, and Pinterest. These promos will only be available for clothing and souvenir items only on our website. In order to take advantage of these promos you will select all of the items that you want to purchase by adding them to your shopping cart, once you are ready to checkout you will see a field on the checkout screen to enter a promo code, you will simply enter the code that you have and it will automatically update your order with the promo applied. You can also sign up for emails from Little League here.
CHECK US OUT ON FACEBOOK, TWITTER AND PINTEREST
- Will I receive a receipt with my order?
When placing an order via our online store you will receive a confirmation email from both littleleaguestore.net and PayPal which is your receipt, this will confirm your order. Once this e-mail is received you should save and print it for your records. If for some reason you lose this e-mail, a packing slip will also be sent with your order that will have all of the items that you ordered along with the purchasing information. From our online store we do not have direct access to credit card information because the purchases are approved through PayPal; therefore we cannot generate a receipt ourselves.
- What happens if I don’t receive a confirmation of my order?
Whenever you place an order through our online store you should always receive two confirmations of purchase through you e-mail, one from PayPal and one from the Little League® Store. If you do not receive these confirmations you will need to call our offices Toll-Free at 1-800-874-2852. It is a possibility that the e-mail was entered wrong or there was a problem with your payment. If there is a problem with your payment and the order has not been placed, we will be able to take your order over the phone using either Visa or MasterCard.
- I’m a District Administrator or League President, how do I use my discount for my purchase?
If you are a District Administrator, you may now order your discounted Rulebooks online. Please log into www.littleleaguestore.net, create your account using your DA identification number and use the same email that you use for the Little League Data Center. Create your own unique password, refresh your browner, and the "Pay on Account" feature should be an option at checkout.
Leagues do qualify for the discounted Rulebook price, but must submit payment from anyone of the available options at the close of your order. "Pay on Account" is not an option for League purchases.